How Can I See the Exact Number of Recipients That Each Email Blast Will Reach?
We’ve improved how recipient counts are calculated and displayed throughout the email blast workflow.
Users will now see consistent, accurate counts from the Leads page to the final review step, along with clear explanations for any excluded recipients.
🚀 What’s Improved
Accurate Recipient Counts
The number of leads shown in Step 2 (for both single and multiple property campaigns) now matches exactly with the number displayed on the Leads page.
Transparent Exclusions
In Step 4, users can now clearly see how many leads were excluded and why — whether due to suppression lists, unsubscribed contacts, or duplicate entries.
Consistent Delivery Metrics
What you see before you send is now what’s actually delivered.
The recipient count remains consistent from selection through final delivery reporting:
⚠️ Known Limitation
There’s one remaining edge case related to unsubscribe and bounce events.
These events are currently processed in short batches, which may take several minutes.
As a result, in rare situations, a contact who recently unsubscribed or bounced might still receive another scheduled email sent soon after.
We are exploring real-time processing of unsubscribe and bounce events to eliminate this issue in a future release.
✅ Summary
With this improvement, users can now see the exact number of recipients that each email blast will reach — consistent from selection through reporting.
Since excluded recipients (unsubscribed or suppressed) are now filtered out before sending, you’ll notice small but meaningful improvements in reporting accuracy:
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Higher open and click rates, due to a more accurate recipient base
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Lower bounce rates, as invalid or suppressed emails are removed in advance
Overall, your campaign performance metrics will now more closely reflect real engagement and delivery outcomes.